Terms and Conditions

You must be at least 18 years old to use the Service.

You must provide accurate and complete information and keep it updated.

Customer is responsible for all activity under its accounts and for protecting usernames, passwords, and authentication methods.

Customer must notify DataFuseAI promptly if it suspects unauthorized access.

Subject to these Terms and payment of applicable fees, DataFuseAI grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right for Authorized Users to access and use the Service during the subscription term for internal business purposes.

Customer will use the Service in accordance with the Documentation.

Customer must comply with any usage limits stated in the Order Form (such as duration, storage, executions, or feature limits).

DataFuseAI hosts and operates the Service in a multi-tenant environment with logical tenant separation.

Customer deploys the Service in its own environment. Customer is responsible for infrastructure, network security, and operational controls in its environment.

Customer runs the Service entirely within its internal network, potentially with no external hosting and no internet dependency. Some telemetry, updates, or features may not be available in offline mode.

Customer retains all rights in Customer Data. DataFuseAI does not own Customer Data.

Customer grants DataFuseAI the right to process Customer Data only to provide, secure, and support the Service.

Customer represents and warrants that:

• it has all necessary rights to provide Customer Data to DataFuseAI; and
• its use of the Service complies with applicable laws.

If required, the parties will enter into a DPA governing processing of Personal Data in Customer Data.

DataFuseAI may generate and use Usage Data to operate and improve the Service.

• Connection Profiles may store endpoints, configuration, and credentials.
• Customer is responsible for credential scope, validity, and rotation.
• Disabling or changing Connection Profiles may break dependent workflows.

• Customer is responsible for licensing and legality of uploaded drivers/connectors.
• Customer must not upload malicious or unsafe files.
• DataFuseAI may scan, reject, quarantine, or remove drivers that pose risk.

• Engines may rely on third-party services (e.g., Databricks/Livy).
• Customer is responsible for third-party accounts, access permissions, and costs.
• DataFuseAI is not responsible for third-party outages, rate limits, or API changes.

• Customer is responsible for validating query outputs.
• Query history may be stored for operational, audit, and troubleshooting purposes.

• Pipelines may generate intermediate processing artifacts for execution and debugging.
• Customer is responsible for verifying pipeline correctness and outputs.
• Profiling outputs may reveal sensitive information depending on Customer Data.

• Jobs are executed based on Customer schedules and configurations.
• Jobs may retry and, under some failure conditions, may run more than once.
• Customer is responsible for designing workflows to handle retries safely.

• File Explorer supports organization, sharing, and trash/restore mechanics.
• Customer is responsible for internal sharing permissions and access control.

• Logs and audit events support observability, troubleshooting, and security.
• Logs may contain sensitive information depending on customer inputs and configuration.

• Exports are user-initiated.
• Once exported, Customer is responsible for securing exported files and controlling access.
• Export events may be logged for audit purposes.

DataFuseAI maintains reasonable safeguards designed to protect the Service and Customer Data, including encryption, access controls, and monitoring.

Customer is responsible for:

• managing users and permissions
• securing source/destination systems
• securing credentials and rotating secrets
• protecting exported files after download

Security Incident obligations may be defined in the DPA and/or Order Form.

Fees are stated in the Order Form.

DataFuseAI may offer seat-based, usage-based, or hybrid pricing depending on the subscription plan.

Customer is responsible for applicable taxes except taxes on DataFuseAI's income.

DataFuseAI may suspend Service access for nonpayment after reasonable notice.

Fees are non-refundable except where required by law or expressly stated in an Order Form.

DataFuseAI retains all rights to the Service, software, and Documentation.

Customer retains ownership of Customer Data.

If Customer provides suggestions or feedback, DataFuseAI may use it without restriction and without obligation to Customer.

DataFuseAI may suspend access if necessary to:

• protect the Service or Customer Data
• respond to security threats or abuse
• comply with legal requirements
• address material violations of these Terms

Either party may terminate for material breach if not cured within a reasonable time.

• Customer access ends at termination (subject to any contractual wind-down).
• Customer may export Customer Data during the export window (if applicable).
• Customer Data will be deleted according to retention policies and contractual requirements, subject to backups and legal holds.

DataFuseAI is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption.

DataFuseAI's total liability arising out of or related to the Service will not exceed the amounts paid by Customer to DataFuseAI in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so these limitations may not apply to you in full.

Customer will defend and indemnify DataFuseAI from third-party claims arising from:

• Customer Data or Customer's unlawful processing of data
• Customer's breach of these Terms
• Customer-provided drivers/connectors or malicious uploads
• Customer's misuse of third-party services or credentials

DataFuseAI will defend and indemnify Customer against third-party claims alleging the Service infringes intellectual property rights, subject to standard exclusions (such as modifications not authorized by DataFuseAI or combinations with non-DataFuse systems).